Complaints

Any complaint that involves a municipal service can be reported to the District Office.

We strongly encourage the use of the City’s 311 system for reporting routine maintenance requests including but not limited to potholes, tree pruning, missing or damaged signs, street light malfunctions, clogged catch basins, water outages, etc.

311 acts as an important data collection system for NYC agencies and, once aggregated, can lead to policy change. To file a 311 complaint or service request call 311, or use the 311 online portal. Record the confirmation number so that you can check the status of your service request later on, and feel free to forward us your 311 complaint at [email protected].

For complicated service requests or complaints that do not conform to the 311 script, email us at [email protected] and/or call the District Office at (718) 643-3027.

You can also follow up on your 311 complaints by letting us know about any complaints/ service requests you’ve submitted by filling out this form.

For New York State issues contact your state elected officials to receive guidance on which agency to contact. For Federal issues contact your federal officials to receive guidance on which agency to contact.

See who your local representatives are for city, state and federal complaints.